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Delivery Information

 

Shipping Destinations

Photo Frames

Due to the fragile nature of our photo frames, we only ship these to the UK Mainland (excluding Scottish Highlands - please see below for a list of Scottish Highland postcodes). We do NOT ship Photo Frames to Northern Ireland.

Photo Mounts and Sundries

Sundries and photo mounts can be shipped to the UK Mainland as well as Northern Ireland and the Scottish Highlands.

Combined Orders

If you combine Photo Frames with Photo Mounts and/or Sundries we cannot ship these to the Scottish Highlands or Northern Ireland.

Dispatch times

We aim to dispatch your order within 1-2 business days. If we have any service delays these are shown in a blue bar at the top of the screen.  If we have any delays specific to your order we will notify you by email with an expected dispatch date.

Shipping Costs

Photo Frames

Photo frames are sent via our nominated courier APC at a cost of £4.95 to UK Mainland addresses only. We do NOT ship Photo Frames to the Scottish Highlands or Northern Ireland.

Photo Mounts and Sundries

Photo mounts and Sundries are sent via Royal mail. Prices are based on weight as shown below and can be shipped to Northern Ireland or Scottish Highlands.
Up to 100g £1.25
100g - 249g £1.70
250g - 499g £2.10
500g - 749g £2.85
750g - 999g £3.95
Over 1kg £4.95

Combined Orders

Combined orders including Photo Frames with Photo Mounts and/or Sundries can only be sent to UK Destinations (excluding Scottish Highlands) via our nominated courier APC and will be sent at a cost of £4.95.

Free Delivery on Orders over £50.00

We offer free delivery on orders over the value of £50.00.  Please select the Free Delivery option when checking out.

Courier Deliveries via APC

We use a nationwide courier called APC to deliver our Photo Frames as we believe they offer the best service for delivering items of a fragile nature.

When we dispatch an item with APC, you will receive an email from Beaver Frames with your tracking information.  This means your item(s) are in transit and should be delivered on the next working day (Monday - Friday, excluding bank holidays).

If you are unable to take delivery of your parcel on the given date, you can track and change your parcel delivery options via APC's online portal.  Please note, some changes such as timed or Saturday deliveries and address changes may incur a premium charge.

To avoid any problems with your delivery, we suggest giving us a delivery address where someone is available to sign for your parcel between the hours of 8am and 4pm (Monday to Friday) when placing your order.

Unfortunately our courier will NOT automatically attempt to deliver your parcel to any of your neighbours unless you have specified their address as the delivery address.

Also, the courier will NOT leave your parcel in any location on your property without a signature.

If you are unable to be at home when the delivery is attempted, the driver will leave a calling card (and you may also receive an email).  There will be instructions on the card on how to get your parcel re-delivered.  It is important to respond to this card immediately.  Most depots will attempt your delivery twice on consecutive days before returning your parcel back to us.  If your parcel is returned to us, a further charge may be made to send this again.

Scottish Highlands

If the first part of your postcode falls within one of the ranges listed below then your address is considered to be part of the Scottish Highlands.

Please note, these are set by our courier and we have no control over these.

Scottish Highland Postcodes

AB37 - 38

AB41 - 45

AB51 - 56

FK17 - 21

IV1 - 3

IV4 - 20

IV21 - 28

IV30 - 32

IV36

IV40

IV52 - 54

IV63

KW1 - 3

KW5 - 14

PA21 - 40

PA80

PH15 - 26

PH30 - 41

PH49 - 50

Tracking your Parcel

All of our parcels are sent with APC or Royal Mail.  We will notify you by email at the time of dispatch who we have shipped your parcel with and a tracking reference number if applicable.

To track parcels sent with APC please click here